Client Journey

1

Contacting Danesbridge

INitial consultation and
understanding clients needs

How to Reach Us: clients can make initial contact through our website, by phone or email..

Personalised Approach: our expert team meets with the client, either in-person or virtually, to discuss their project requirements in detail.

Comprehensive Discussion: we cover all aspects including fabric preferences, hardware, budget, timeline and specific requirements.

Danesbridge Distinction: Danesbridge prides itself in our ability to deeply understand and translate client specification into unique, bespoke window and soft furnishing solutions.

2

Finalising the Proposal

DETAILED PROPOSAL AND PLANNING

On-Site Survey: we conduct a detailed survey to assess the space and gather necessary measurements and specifics.

Proposal Development: based on the survey or floor plans and elevations, we develop a comprehensive proposal outlining the project scope, materials and costs.

Client Approval: the proposal is presented to the client for approval and adjustments as needed.

Danesbridge Distinction: our meticulous attention to detail and commitment to high-quality craftsmanship set us apart in the soft furnishings and curtain manufacturing industry.

3

Bringing Designs to Life

IMPLEMENTATION AND PROJECT MANAGEMENT

Seamless Execution: our skilled manufacturing team oversees the entire production process, ensuring seamless execution.

Project Timeline: a detailed project timeline is provided.  We manage expectations by clearly communicating each stage and potential timelines.

Quality Assurance: regular quality checks are conducted to ensure that the project is progressing as planned and maintaining the highest standards.

Danesbridge Distinction: Danesbridge guarantees a hassle-free experience with our comprehensive project management services, allowing clients and designers to relax while we handle the details.

4

Ensuring Perfect Execution

INSTALLATION AND FINAL REVIEW

Professional Installation: our team of skilled installation technicians installs all hardware and treatments, ensuring a perfect fit and finish.

Quality Assurance: we conduct a final inspection with the client to ensure every detail meets the designer’s and client’s expectations.

Sign-Off and Snagging: any final adjustments or snagging issues are promptly addressed, ensuring complete client satisfaction before sign-off.

Danesbridge Distinction: our commitment to client satisfaction extends beyond project completion, ensuring a lasting relationship and continued support.

5

Continued Support

AFTERCARE AND FOLLOW-UP

Post-Project Support: we offer ongoing support and maintenance advice to ensure the longevity and upkeep of the soft furnishings and curtains.

Client Feedback: we value client feedback and conduct follow-up calls or meetings to gather insights on their experience and satisfaction.

Danesbridge Distinction: our dedication to aftercare and long-term client relationships ensures that Danesbridge remains a trusted partner for all future design needs.